Order Track
Where is my order ?
To track your order, follow these steps:
1.Go to "My Account">"Your Orders" or
click https://quickdil.in/my-account/orders
2. Select the order you wish to track.
If there’s a delay, or if the status shows
"Delivered" but you haven’t received your order, please contact our
customer support team:
Live Chat: Connect with a LIVE agent through our chat
support. Raise a Query: Submit your request here. https://support.quickdil.in/support/tickets/new
We’re here to assist you!"
What is the standard time of delivery?
We usually dispatch orders within 48 hours of confirmation.
Once shipped, delivery typically takes 3-4 business days.
Where to check the exact location of my order.
Go to "My Account">"My Orders" or
click here https://quickdil.in/my-account/orders
2. Select the order you wish to track.
If your order has been shipped, you will receive the
tracking ID and tracking link via email and SMS. Use these to check detailed
tracking updates.
Note: Please regularly check your email, SMS and WhatsApp
for updates on your order status.
Delivery related concern
My Order is returned without delivery attempt.
We’re sorry to hear about this! Typically, our courier
partner attempts delivery up to three times before marking the package for
return.
Delivery Updates: Please check your email or WhatsApp for
communications regarding delivery. You can also track the status of your order
by selecting "Your Orders" under your profile.
Refunds: If your order is marked as 'Returned' by the
courier and is prepaid, we will initiate your refund to the original payment
method once the returned product is received. Refunds are usually credited
within 5-7 working days from the processing date, excluding Saturdays, Sundays,
and national holidays.
Thank you for your patience and understanding!
The status of my order is not updating.
You can check your order status by visiting this page
https://quickdil.in/my-account/orders or by checking your email or WhatsApp for
the latest updates.
If your query remains unresolved, please feel free to:
Connect with our customer support team via LIVE chat for immediate assistance.
Raise your query here https://support.quickdil.in/support/tickets/new
We’re here to help!
Payment related
My payment has been deducted, but my order isnot confirmed. Check order status.
This may occur due to a technical issue, which can sometimes
result in payment failures. We kindly request you to wait for 48 hours. If any
amount has been debited, it will be refunded to your original payment method
within this time frame.
If your query remains unresolved, please feel free to:
Connect with our customer support team via LIVE chat for immediate assistance.
Raise your query here https://support.quickdil.in/support/tickets/new
We’re
here to help!"
I am unable to make the payment.
We sincerely apologize for the
inconvenience caused. To assist you in successfully placing your order, please
try the following steps:
1. Clear your browser's cache and
cookies, then attempt to place the order again.
2. If the issue persists, try
using a different browser.
3. Alternatively, you can try
completing your order with a different payment method.
If the problem still isn't
resolved, we're here to help: Connect with our customer support team via LIVE
chat for immediate assistance. Submit your query here
https://support.quickdil.in/support/tickets/new, and we'll get back to
you promptly.
Your satisfaction is our priority!
Do you accept international credit cards forpayment?
We regret to inform you that we do
not accept international credit cards.
I have been charged extraamount for my order while checkout.
Please review your cart total
during checkout to identify any additional charges, such as shipping fees or
Cash on Delivery charges.
Here’s how the charges are
applied: For orders below ₹399, a shipping fee of ₹40 will be added for prepaid
orders.
If you select "Cash on
Delivery" as your payment method, an additional ₹19 will be applied to
your total cart value. However, for prepaid orders, you’ll receive a 5%
discount on the total cart value.
We recommend checking these details during checkout to ensure clarity on
the final amount."
Delivered Order Issues
Why I have only received some part of my order(missing products)?
In some cases, when products are
not available in a single warehouse, your order may be dispatched in multiple
shipments. You will receive a tracking ID and tracking link for each shipment
via email and SMS, enabling you to track the status of each package.
Additionally, the shipped product details can be found on the invoice and the
shipping label of the delivered box.
If this does not apply to your
order or if you have any concerns, please feel free to share your order details
along with the images with us via our LIVE chat channel or through our Contact
Us page https://support.quickdil.in/support/tickets/new.
We’re here to assist you and
ensure your satisfaction!
The product(s) I have received isDefective/damaged/expired/wrong product received.
We apologize for the inconvinience caused. Please reach out to our customer support team
on chat for LIVE Agent support or raise your query on
https://support.quickdil.in/support/tickets/new by sharing the images of the
delivered items and shipping box.
The delivery boy behavedinappropriately with me.
We take this matter seriously and deeply apologize for the
inconvenience you've experienced. Please reach out to our customer support team
on chat for LIVE Agent support or raise your concern at
https://support.quickdil.in/support/tickets/new
Order is marked delivered butI haven't received it.
We sincerely regret the inconvenience you’ve experienced
with your order. We kindly request you to check with your family members,
building or society security, or neighbors to see if someone may have accepted
the delivery on your behalf.
If this is not the case, please don’t hesitate to contact
our customer support team for assistance. You can connect with a LIVE agent via
chat or raise your concern through our Contact Us page
https://support.quickdil.in/support/tickets/new.
We’re here to help resolve this for you as quickly as
possible!
Coupon/Offer Related
How do I use the coupon code?
To use your coupon
code and avail discount, follow below steps
1. Add products to the Cart
2. Click on "Apply Offers"
3. There, you will get the option to enter the coupon code
manually, or you can select from the available options
4. Click on "Apply"
5. Don't add spaces before, inside of, or after the coupon
code . Please click on this link to visit our website and check out the
exciting offers and coupon codes there. https://quickdil.in/
For my purchase, I want the best coupon code.
You will get the best coupon codes at the time of checkout.
You can apply the coupon and avail the benefits.
Referral Related
How do I avail Referral program benefits?
You are eligible to avail referral benefits on purchasing atleast
1 order
1.You will be able to see the referral code on the "Thank you" page
after order confirmation or on the referral page from "My Accounts"
in application.
2.Share the referral link with your friends and family
3.Once they sign up through the shared link, they will receive Rs.100 in their
wallet
4. You will get Rs.100 balance in your wallet on their first successful
order
Distributor and marketing related query
I want to collaborate with The QuickDil
Thank you for reaching out to us. We do partner with awesome
people like you. Please share your social media following, reach, and how you
would like to collaborate with us through the below-given form.
https://docs.google.com/forms/d/e/1FAIpQLSc9IFb8hYiECYxiZIfS0kIeFY9bgm27oVFmbyQqE0T9leEezg/viewform
Modify Order
1 How can I modify my Order(Phone Number/Address/Product)?
We regret to inform you that we cannot modify an order once
it has been placed. However, you can cancel the current order and place a new
one with the correct details.
To cancel an order, please follow these steps:
1. Open the menu by clicking the three horizontal lines at
the top left corner.
2. Navigate to "My Account".
3. Select "Your Orders".
4. Find the order you wish to cancel and click the
"Cancel" option (available for eligible orders).
5. Once canceled, your order will no longer be processed.
Important Note: If the order has already been shipped, the
cancellation option will no longer be available. In this case, you can refuse
delivery when the package arrives. For prepaid orders, the refund will be
processed to your original payment method within 5-7 working days. We
appreciate your understanding and cooperation!"
2 Can I modify/change mypayment method?
Unfortunately, we are unable to modify the payment method
after an order has been placed. However, you can cancel the current order and
place a new one with the correct details.
To cancel an order, please follow these steps:
1. Open the menu by clicking the three horizontal lines at
the top left corner.
2. Navigate to "My Account".
3. Select "Your Orders".
4. Find the order you wish to cancel and click the
"Cancel" option (available for eligible orders).
5. Once canceled, your order will no longer be processed.
Important Note: If the order has already been shipped, the
cancellation option will no longer be available. In this case, you can refuse
delivery when the package arrives. For prepaid orders, the refund will be
processed to your original payment method within 5-7 working days.
We appreciate your understanding and cooperation!"
Cancel Order (3)
1 How do I cancel the order?
To cancel an order, please follow these steps:
1. Open the menu by clicking the three horizontal lines at
the top left corner.
2. Navigate to "My Account".
3. Select "Your Orders".
4. Click on the "Order Details" option
5. Click on the "Cancel Order" option available at
the bottom of the order details page
6. Once canceled, your order will no longer be processed.
Important Note: If the order has already been shipped, the
cancellation option will no longer be available. In this case, you can refuse
delivery when the package arrives. For prepaid orders, the refund will be processed
to your original payment method within 5-7 working days.
We appreciate your understanding and cooperation!
2 I am not able to cancel my order
Your order is cancelable only before being shipped. Once it is shipped, you won’t be able to cancel the order but don't worry - you can refuse at the time of delivery and we'll process the refund once the order is
marked Return to origin (RTO) by our courier partner
3 Why my order has been cancelled?
If your order has been cancelled from our end, it‘s possible that our Terms and Conditions for Order & product limits were breached. For more information, please review our Terms and Conditions
here-https://quickdil.in/terms-and-conditions
Refund/Cashback related (8)
1 When will I get my Refund?
For paid orders, refund is initiated instantly on
cancellation/Returns/Failed Order. Once the refund is initiated, it takes 5-7
working days from the date of initiation (except for Saturday, Sunday, and
national holidays).
For COD order refund, once the refund is initiated, it takes
3-4 working days to reflect in the bank account. If you have shared UPI ID for
the refund, it will take 24 hours to reflect in the source account.
2 I have not received my refund
You can check the status of your refund by clicking on https://quickdil.in/my-account/orders
. If it has been 5-7 days from the refund initiation date, verify checking your
source account history for the refund. If you still cannot see your refund,
reach out to our customer support team on chat for LIVE Agent support or raise
your query on https://support.quickdil.in/support/tickets/new
3 When will I receive my cashback?
On eligible orders, you will get the cashback in the dermaco wallet after 7 days of delivery.
4 Can I transfer my cashback to my bank account?
Under no circumstances will you be entitled to withdraw the eligible cashback amount into your bank account or otherwise ask for a cash withdrawal.
5 How can I use my cashback?
Please follow the below steps.
1. Login to your the QuickDil account with your registered contact number on the QuickDil Website or App.
2. Add the product into your Cart.
3. Click on "View Cart".
4. Click on "Proceed to Payment" after adding your address details.
5. Select the check box "QuickDil Wallet Balance" and it will utilize your QuickDil cash to pay for 70% of the order value.
The cashback amount will be applied as a discount for your eligible purchases. The cashback amount cannot be credited into any pre-paid instrument issued under applicable RBI laws.
6 Can I use 100% cashback in one order?
As per Cashback policy, the user is eligible to avail 70% of the order value can be paid via company account
7. What is the validity of mycashback?
The cashback will be valid for 90 days from the date of credited. Check your profile or Email/ SMS for the actual expiry date of cashback.
8 Payment failed but not received cashback.
If your payment was failed and
derma cash was deducted, please wait for 24 hrs for the cash to be credited
back to your wallet.
Return order (1)
1 How do I return my order?
To raise a return request, please contact us via chat or
submit your request through this link
https://support.quickdil.in/support/tickets/new. Be sure to include the reason
for the return along with a clear image of the delivered items and the shipping
box. We apologize for any inconvenience caused.
Important Information:
1. Returns are accepted only in specific cases. We recommend
reviewing our Return Policy before submitting your request
https://quickdil.in/return-policy
2. Once your return request is confirmed, a courier agent
will pick up the shipment within 3-4 working days.
3. For prepaid orders, refunds are processed after the
returned items are received and inspected. The entire process typically takes
5-7 working days.
4. For COD orders, If you have shared bank details to
process the refund, it will 3-4 working days. If you have shared UPI ID, it
will take 24 hours.
We’re here to assist you throughout the process and ensure a
smooth experience!
Website Related Query (2)
1 How do I register foran account?
To register for an account
1. Add a product to the cart and
checkout using your registered phone number only.
2. The moment you get to the
payment page, your account will be auto-created with the phone number and email
you provided at checkout (You need not to complete the payment).
3. Thereon, you can login using
your phone number via OTP.
2 How to login into my account?
1. Click on the profile icon on
the top-right corner of the website
2. Enter your Phone Number and
click on 'login with OTP'
3. Enter the OTP received on your
phone and you will successfully be logged in.
Please note: If you are not able
to get OTP on your mobile number to login, click on 'Resend OTP' and check
again.
Un-Subscribe (2)
1 How to un-subscribe (Mobile Number)
Reach out us at
https://support.quickdil.in/support/tickets/new
2 How to un-subscribe(Email Id)
For Email, go to the bottom of the email, you
will see the option
"If you'd like to unsubscribe
and stop receiving these emails click here"". Click on it, you will
be unsubscribed from the email list.
